Industry Application | Providing Customized Solutions for Client Requirements

Tianjin SENTINEL Electronics Co., Ltd., as a specialized R&D team in fieldbus and IO-Link technologies, boasts over a decade of in-depth experience in industrial automation. The company not only possesses extensive expertise but also provides efficient and reliable product solutions.

In a crucial project, a client’s imported brand flow meters faced frequent communication failures when connected to the IO-Link master, particularly after power outages. These technical difficulties caused continuous interruptions in field operations, significantly affecting production schedules. Our technical team quickly stepped in, conducting thorough on-site problem analysis and troubleshooting.

Despite numerous attempts to replace mainstream IO-Link masters in the market, the issue persisted. To address the client's pressing deadline, our team undertook a fundamental improvement of our products. Through detailed research into the flow meter’s communication protocols and adjustments in master station interactions, we developed a custom IO-Link master station tailored for these flow meters. Delivered within a month, this new product promptly resolved the on-site communication issues, demonstrating our team's professional capability and innovative approach in urgent technical challenges.

In another project, our IO-Link products drew attention due to their wiring simplification benefits. However, the client’s existing PLC did not support a direct connection to the IO-Link master station. To prevent extra expenses for system replacement or new equipment purchases, our technical team actively explored and experimented.

To meet client needs, we adjusted and optimized our product software for compatibility with the client’s domestic PLC system. After extensive technical adjustments and field testing, we successfully enabled compatibility between the IO-Link master station and the domestic PLC. The client highly appreciated our flexible adaptation to their system needs and the effective solutions provided, leading to their procurement of our products. This approach resulted in significant cost and time savings for the client.

These two custom products showcase our technical team's rapid response to new challenges and product development capabilities, effectively addressing client pain points and saving costs and time. We consistently focus on improving and optimizing our products, reflecting a customer-centered service philosophy. The positive client feedback and stable equipment operation since these products’ market introduction not only affirm their practicality but also our profound understanding and effective resolution of customer needs.

For more details about our IO-Link master and slave products, please contact our sales team or call the company at 022-83726972. Our professional technical team is always ready to provide tailored customer support and efficient after-sales service, ensuring the maximization of every user’s interests.